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Enhancing Customer Service with ATM Remote Management (English)Looking to enhance its customer service through efficient ATM management, Shinhan Bank became one of the first banks in the world to adopt Intel vPro technology. With help from Intel® vPro™ technology, Shinhan Bank is showing its commitment to customer-oriented technology innovation.Current Tasks• ATM remote management system.Time-and cost-wise, it was inefficient for the bank’s personnel to manage more than 5,000 ATMs across Korea.• Prompt handling of errors.Since downtime causes the company to lose customers, prompt error handling and recovery were essentialSolutions• Adopting Intel® vPro™ technology.Shinhan Bank adopted Intel® vPro™ technology for 1,500 of its ATMs.Effects• Consistent and seamless management of ATMs.Costs were reduced, since the remote management system has enabled ATMs to be managed as a group.• Prompt response to breakdowns.ATM breakdowns are now immediately monitored and resolved, minimizing customer inconvenience and preventing the possible loss due to downtime.Read the full Enhancing Customer Service with ATM Remote Management Case Study.
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