We sell processors through retail stores such as Best Buy, Fry’s, and your neighborhood computer shop. We also sell processors through wholesale channels such as Hewlett-Packard, Dell, Gateway, or resellers. Wholesale channels are often referred to as original equipment manufacturers (OEMs).
Retail processors are sold in clearly marked individual boxes. They typically carry an Intel three-year warranty.
Wholesale processors are not sold in retail boxes and are typically pre-installed by an OEM or reseller. We ship the processors to OEMs in trays. Processors shipped in trays are referred to as OEM/Tray processors.
We don't provide direct warranty support for wholesale processors. If your processor was sold through an OEM or reseller, you must contact your OEM or reseller for warranty support. See the Intel Warranty Guide for Processors video.
If you aren't sure who to contact, find the fan heat sink and processor markings (see below) and then contact us.
If your system is newer than three years, see Intel® Boxed Processor Verification to identify if your processor is a boxed vs. an OEM processor. For Intel® Boxed Processors for China, go to Intel® China Boxed Processor Verification.
|Note||You must have both fan and processor markings when you contact Intel Customer Support. Specific fan heat sinks are shipped with most processors. Certain fan heat sinks may not work with all processors. Mobile and some Enthusiast SKUs (Unlocked Processors) do not ship with a fan heat sink or Thermal Solution.|
Fan Heat sink markings
Record the part number and manufacturer from the top of the fan. The part number is generally the first number found and starts with a 'D', 'E', or 'C'. Find the manufacturer near the bottom of the label (for example, Nidec, Fujikura, Sanyo-Denki, Delta).
Figure 1 – Fan heat sink markings
Use figures 2 and 3 to identify and record your processor markings.
Figure 2 details the general markings used for most current Intel® Processors. Figure 3 shows the markings for older processors. The location of certain markings (for example, Processor number) varies based on the type of processor you have.
Figure 2 - Processor markings for most current processors
Figure 3 - Processor markings for older processors
|Frequently asked questions about Intel® Desktop Processor warranty|
|How to identify my Intel® Desktop Processor and fan markings for warranty requests|